Pre-order Policy for Chapter One

This Policy was last modified on 2nd December 2024.

Pre-orders and Production Commitment

All Pet-a-tete Forests are made to order. Production begins only if the minimum number of pre-orders is met during the pre-order window. In the event that the minimum number of pre-orders is not met, Pet-a-tete reserves the right to cancel the production of the Forests.

In such a case, your payment will be refunded in full to the original method of payment. You will be notified at the close of the pre-order window via the email address you provided at checkout.

Production and Delivery Timelines

Estimated Timelines for the close of pre-orders, production commencement, and dispatch of Forests are published on the Website for your reference. These timelines are indicative and subject to reasonable change due to production or logistical factors. Pet-a-tete will make reasonable efforts to keep you informed of any material delays and will provide regular updates regarding the status of your order.

Cancellation and Refunds (Pre-Production)

If you cancel within 7 days of placing your pre-order: 100% refund.

If you cancel after 7 days but before production begins: 80% refund.

Once production begins: no refunds.

Personalised Forests: not eligible for refunds after 7 days from the date of placing your pre-order.

This policy is in place because your pre-order secures a limited spot, and late cancellations affect our ability to plan production.

Balance Payments

Depending on your selected pre-order tier, you would have paid between 30% to 100% in advance. If applicable, the remaining balance will be due once your Forest enters production. You will receive an email notifying you when this happens. You must complete the balance payment within 7 days of receiving this notification. If the balance payment is not made within this period:

• Your pre-order will be cancelled.
• Your slot will be offered to the next customer on the waitlist.
• 50% of your initial payment will be refunded, and 50% will be retained to cover material and production costs.

Shipping Timelines

Estimated shipping for Forests from Chapter One is late October 2025.

These timelines are subject to change based on production schedules and logistics. You will receive regular updates and shipping notifications as your Forest progresses.

Returns and Exchanges

Returns or exchanges are only permitted in the case of Forests that arrive damaged, defective, or materially different from what was ordered.

Claims must be submitted within 7 days of receiving your order. For more information, please refer to our Returns Policy.

Returns for any other reason, including change of mind, are not permitted for pre-ordered, made-to-order Forests.

Chapter One Care Commitment

Forests pre-ordered as part of Chapter One by Founding Companions will receive an extended care commitment, which includes repair or replacement support for a period of three (3) years from the date of delivery, subject to terms outlined in our Maintenance and Care Policy. This commitment covers defects arising from regular use and excludes issues from misuse, neglect, or unauthorised alterations.

Applicability of Other Policies

This policy is an extension of and works in conjunction with Pet-a-tete’s full Terms of Service, Privacy Policy, and Returns Policy. For further details, please view our full set of policies.

Shipping Policy

This Policy was last modified on 2nd December 2024.

At Pet-a-Tete, all products are crafted with care, intention, and a commitment to quality, safety, and sustainability. We operate on a limited production cycle to ensure each piece meets our high standards.

Estimated Dispatch Timeline

All preorders placed during our launch window will be dispatched within 100 days from the date of order placement. This is an estimated timeline and may vary slightly based on production schedules, raw material availability, or logistics.

Shipping Notifications & Updates

You will receive regular email updates as your product moves through the stages of production. Once your order is ready to ship, you will receive tracking details via email or WhatsApp, based on the contact information provided at checkout.

Shipping Coverage

We currently ship across all serviceable pincodes in India. If your location is not serviceable, we will contact you to explore alternate delivery options or issue a full refund.

Delays and Force Majeure

While we aim to meet all timelines, unforeseen events such as natural disasters, supply chain disruptions, or logistical issues may occasionally cause delays. If this occurs, we will keep you informed and work to resolve the situation as soon as possible.

Privacy Policy

This Policy was last modified on 2nd December 2024.

THIS DOCUMENT IS AN ELECTRONIC RECORD IN TERMS OF INFORMATION TECHNOLOGY ACT, 2000 AND RULES THERE UNDER AS APPLICABLE AND THE AMENDED PROVISIONS PERTAINING TO ELECTRONIC RECORDS IN VARIOUS STATUTES AS AMENDED BY THE INFORMATION TECHNOLOGY ACT, 2000. THIS ELECTRONIC RECORD IS GENERATED BY A COMPUTER SYSTEM AND DOES NOT REQUIRE ANY PHYSICAL OR DIGITAL SIGNATURES. PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY ACCESSING OR USING OUR WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND TO ALL THE TERMS OF THIS PRIVACY POLICY AND OUR WEBSITE TERMS OF USE AND ANY OTHER POLICIES ON THE WEBSITE.

At Pet-a-tete Innovations Private Limited (“Pet-a-tete”, “we”, “us”) we are committed to respecting the privacy rights of all visitors/users of our website: https://www.pet-a-tete.com (“Website”). Through the Website, Pet-a-tete will facilitate sale of pet centric lifestyle products (“Products”) and services to users of the Website (hereinafter together the “Services”).

Your privacy is important to us and we aim for our Website to be a safe and enjoyable environment for our audience. We respect and safeguard the personally identifiable information (“Personal Information”) we receive and collect from you on our Website and in the course of our other interactions online.

Please note that this Privacy Policy (“Policy”) is only applicable to the users of the Website and the information and data gathered on the Website and not to any other information or website or mobile application. You are hereby advised to read this Policy carefully and fully understand the nature and purpose of gathering and/or collecting any sensitive, personal and other information and the usage, disclosure and sharing of such information. By viewing or accessing the website and requesting any Services, you hereby also consent to Pet-a-tete sharing information with third party service providers engaged by Pet-a-tete in relation to its operations and to the transfer and/or storage of Personal Information and data across borders.

This Policy explains:

• The information we may collect about you online;
• The use and role of cookies and similar technologies on our Website;
• How we will protect and use information we collect about and from you;
• The circumstances in which we might disclose your details to anyone else;
• When we may use your details to contact you; and
• How you can be sure the information we hold about you is accurate and current.

Information Gathered

In general, you can visit our website without revealing your identity or any Personal Information about yourself. However, in order to access the Services and purchase any Products, you shall be required to provide the required Personal Information as well as other non-personal information.

Information that we collect from you will vary depending upon the activity you seek to engage in and may include your name, email address, phone number, and address. In addition, we may collect demographic information such as information about your computer, hardware, software, platform, media, Internet Protocol (IP) address and connection, information about online activity such as feature usage and click paths, and other data that you may provide in surveys or online profiles. We may combine demographic information with Personal Information to tailor our offerings or web pages to your preferences or interests.

Except for any financial information you may choose to share, Pet-a-tete does not collect any Sensitive Personal Information (“SPI”) in the course of providing the Services. SPI means such personal information your password; physical, physiological and mental health condition; medical records and history; biometric Information, sexual orientation and financial information (such as bank account details or credit card numbers). SPI collected by Pet-a-tete shall not be disclosed without your express consent, save as otherwise set out in this Privacy Policy or the Terms of Use or as provided in an agreement between Pet-a-tete and you or as required by law. It is clarified that this condition shall not apply to publicly available information, including SPI, in relation to you.

Personal Information

Personal Information means any information that may be used to identify you and that is not otherwise publicly available, including, but not limited to, your first and last name, an email address, phone number, place of residence or other contact information.

We may collect Personal Information from you when you purchase any of our Products or avail of any services or otherwise voluntarily chose to contact us and provide such information. When you purchase any Products or avail any Services through the Website, we will collect certain Personal Information from you in order to provide you with a user account, unless you expressly choose otherwise. If you wish to subscribe to our newsletter(s) and other marketing materials, we will use your name and email address to send the newsletter and materials to you.

Cookies and Other Tracking Technologies

Some of our web pages may also utilise “cookies” and other tracking technologies. A “cookie” is a small text file that may be used, for example, to collect information about your activity on our Website. Some cookies and other technologies may serve to recall Personal Information previously indicated by you. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them. You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser, but please note that if you choose to erase or block your cookies, you may need to re-enter certain information to gain access to certain parts of the Website.

Tracking technologies may automatically record information such as Internet domain and host names; other information about your geographic location; IP addresses; browser software and operating system types; your manner of connecting to the Internet (e.g., connection speed through narrowband or broadband access); click paths; and dates and times that our Website is accessed.

Our use of cookies and other tracking technologies allows us to improve our Website and consequently your web experience. We may also analyse information that does not include Personal Information for trends and statistics.

Uses of Personal Information

We may use Personal Information and other information received and collected from you to provide the Services you have requested, including for the purpose of issuing newsletters, or sending you updates or to contact you upon your request, or to respond to your query and when otherwise necessary. We may also use Personal Information for auditing, research and analysis, and to operate and improve our Services. In certain circumstances, we may share aggregated non-personal information with third parties. When we use third parties to assist us in processing your Personal Information, we require that they comply with our Privacy Policy and any other appropriate confidentiality and security measures. We may also share such information with third parties in limited circumstances, including when complying with legal process, preventing fraud or imminent harm, and ensuring the security of our network and Services.

Where we propose to use your Personal Information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for your use other than as listed above.

Confidentiality and Security

We will keep confidential and protect your Personal Information except where disclosure is required or permitted by law.

We follow generally accepted industry standards to protect the Personal Information submitted to us, both during transmission and, once we receive it, for storage and disposal. When you enter sensitive information on our registration forms, we encrypt that information using secure socket layer technology (SSL). All information we gather is securely stored within databases controlled by us. The databases are stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

We limit access to Personal Information to employees, agents, advisors and consultants who we believe reasonably need to come into contact with that information to provide Products or Services to you or in order to do their jobs.

Third parties provide certain Services available on our Website and on our behalf. We may provide information, including Personal Information, to third-party service providers to help us deliver our Products, information, and Services efficiently and effectively. Service providers are also an important means by which we maintain our Website and mailing lists. We will take reasonable steps to ensure that these third-party service providers are obligated to protect Personal Information on our behalf through confidentiality agreements and otherwise. We do not intend to transfer Personal Information without your consent to third parties who are not bound to act on our behalf unless such transfer is legally required. Similarly, it is against our policy to sell Personal Information collected online without consent.

If you choose to provide us with your Personal Information, we may transfer that Personal Information from your country or jurisdiction to other countries or jurisdictions around the world. Your Personal Information may be collected and stored on servers located in the territory of India and such other countries as we may disclose from time to time.

Children’s Privacy

We do not knowingly collect or solicit any information from children below the age of 18 years or knowingly allow such persons to subscribe to our Services. In the event that we learn that we have collected Personal Information from a child below the age of 18 years, we will delete that information as quickly as possible. If you believe that we might have any information from a child below the age of 18 years, please contact us at hello@petatete.com.

Third Party Websites

If you click on a link to a third party site or otherwise leave the Website, you will go to a website that is outside the purview of our control. Because we cannot control the activities of third parties, we cannot accept responsibility for any use of your Personal Information by such third parties, and we cannot guarantee that they will adhere to the same privacy and security practices as we do. The use of Personal Information by such websites shall be governed by the privacy policies provided therein. Therefore, if you visit a third party website that is linked to our Website, you should consult that website’s privacy policy before providing any Personal Information.

Contacting You

We may contact you using the Personal Information you have given us:

• in relation to the functioning of any service you have signed up for in order to ensure that we can deliver the services to you;
• in relation to any transaction entered by you on our Website;
• where you have opted to receive further correspondence;
• where you have issued a query or requested information from us;
• to invite you to participate in surveys, opinion polls, etc., about our Services or otherwise (participation is always voluntary); and
• to provide you information about our new Products and Services.

Change of Control

In the event that ownership or control of Pet-a-tete were to change, your Personal Information may be transferred. If such a transfer results in a material change in the use of your Personal Information, Pet-a-tete will provide notice about the choices you have to decline to permit such a transfer.

Accuracy

To the extent that you do provide us with Personal Information, we wish to maintain accurate and current Personal Information. Where we collect Personal Information from you on our Website, should you need to update or correct that Personal Information, please contact us and we will make reasonable efforts to incorporate the changes in your Personal Information that we hold as soon as practicable. You can obtain the information we currently hold on you by emailing us at hello@petatete.com. We will use our best efforts to send you the information within 14 days of receipt of your email.

Consent; Amendments; Law

By using the Website, you consent to the terms of this Privacy Policy and to our use and management of Personal Information for the purposes and in the manner herein provided. Should this Privacy Policy change, we intend to take every reasonable step to ensure that these changes are brought to your attention by posting all changes prominently on our Website for a reasonable period of time.

Your visit and any dispute over privacy are subject to this Privacy Policy. The said Policy shall be governed by and construed in accordance with the laws of the Republic of India. Further, it is irrevocably and unconditionally agreed that the courts of Mumbai, India shall have exclusive jurisdiction to entertain any proceedings in relation to any disputes arising out of the same.

Terms of Service

These Terms were last modified on 2nd December 2024.

These terms and conditions of use are applicable to the website, https://www.pet-a-tete.com (“Website”) owned and operated by Pet-a-tete Innovations Private Limited (“Pet-a-tete”). Through the Website, Pet-a-tete facilitates the sale of pet centric lifestyle products (“Products”) and services to users of the Website (together the “Services”).

The terms ‘Pet-a-tete’ or ‘us’ or ‘we’ refer to the owners of the Website. The term ‘you’ refers to the user of the Services on the Website.

These terms and conditions of use (the “Terms”) constitute a legally binding agreement between you and Pet-a-tete along with each of its officers, directors, agents, employees, consultants, suppliers, vendors and affiliates and govern Pet-a-tete’s relationship with you in relation to the Website.

Pet-a-tete provides the Services subject to the notices, terms, and conditions set forth in these Terms. In addition, when you use the Website, you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such Services, which will be deemed to be incorporated into these Terms by reference. Pet-a-tete reserves the right to change or modify the Website, the contents thereof and these Terms at any time without any prior intimation to you. All modifications will be posted on the Website and will become effective immediately upon such posting to the Website. Please review these Terms regularly to remain informed of any change.

Eligibility

You will be eligible to subscribe to the Services on the Website only if you are competent to contract under the Indian Contract Act, 1872. A person is competent to contract under the Indian Contract Act, 1872, if he/she is above eighteen (18) years of age, is of a sound mind and is not disqualified from contracting by any law to which he/she is subject. If you are a minor i.e. under the age of 18 years, you shall not purchase any items on the Website. As a minor if you wish to purchase an item on the Website, such a purchase may be made by your legal guardian.

Website Content

This Website is controlled and operated by Pet-a-tete. All materials, including illustrations, statements, opinions, views, photographs, products, images, artwork, designs, text, graphics, logos, button icons, images, audio and video clips and software (collectively, “Content”) are protected by copyrights, trademarks and other intellectual property rights that are owned and controlled by us or by other parties that have licensed their material to us. Except where otherwise agreed in writing with Pet-a-tete in writing, material on the Website is solely for your personal, non-commercial use. Except as provided below, you must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of Pet-a-tete, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.

You may occasionally download and store articles from the Website for your personal use. While sharing any Content electronically or non-electronically, you agree not to rearrange or modify the Content available through the Website. You agree not to display, post, frame, or scrape the Content for use on another website, app, blog, product or service, except as otherwise expressly permitted by these Terms.

Prohibited Content

The Website includes comments sections and other interactive features that allow interaction among users and between users and Pet-a-tete. We call the information posted by or contributed by users “Contributed Content”.

In the course of availing of the Services or uploading any post or comment on the Website, you shall not post any Contributed Content that (i) contains nude, semi-nude, sexually suggestive photos, (ii) tends or is likely to abuse, harass, threaten, impersonate or intimidate other users of the Website and/or Services, (iii) is lascivious or appeals to the prurient interest or if its effect is such as to tend to deprave and corrupt persons who are likely to use or have access to the Website and/or Services, or (iv) otherwise violates, is prohibited or restricted by applicable law, rule or regulation, is offensive or illegal or violates the rights of, harms or threatens the safety of other users of the Website and/or Services (collectively “Prohibited Content”).

Pet-a-tete reserves the right to cease to provide you with the Services or with access to the Website, prevent you from accessing the Website and/or Services, with immediate effect and without notice and liability, for violating these Terms, applicable law, rules or regulations and the reserves the right to remove Prohibited Content which is in violation of these Terms, or is otherwise abusive, illegal or disruptive. The determination of whether any content constitutes Prohibited Content, violates these Terms, or is otherwise abusive illegal or disruptive, is subject to the sole determination of Pet-a-tete.

Limitations of content published on the Website

All content published on the Website (including any information we publish regarding pet care) is only for your general information purposes and is not intended to address your particular requirements. In particular, content created by Pet-a-tete, its syndication partners any other content provided by third parties and distributed by the Website, does not constitute any form of advice, recommendation, representation, endorsement or arrangement by Pet-a-tete. It is not intended to be and should not be relied upon by users in making (or refraining from making) any parenting, financial, healthcare or other decisions. Appropriate independent advice should be obtained before making any such decision, such as from a qualified adviser.

Third Party Content

Pet-a-tete may make available on the Website links to sites containing certain products and services that maybe owned and operated by third parties. Users’ use of each of those sites is subject to the conditions, if any, posted by the sites. Pet-a-tete does not exercise control over any sites apart from the Website and cannot be held responsible for any content residing in any third party site. Inclusion of third-party content or links to third-party sites is not an endorsement by Pet-a-tete of such third-party site.

Your correspondence, transactions or related activities with such third parties, including payment providers and verification service providers, are solely between you and that third party. Your correspondence, transactions and usage of the services of such third parties shall be subject to the terms and conditions, policies and other service terms adopted/implemented by such third party, and you shall be solely responsible for reviewing the same prior to transacting or availing of the services of such third party. You agree that Pet-a-tete will not be responsible or liable for any loss or damage of any sort incurred as a result of any such transactions with third parties. Any questions, complaints, or claims related to any third party service should be directed to the appropriate third party.

Advertisements

In consideration for Pet-a-tete granting you access to and use of the Website and Services, you agree that Pet-a-tete and its third party providers and partners may place such advertising on the Services or in connection with the display of content or information from the Services, whether submitted by them or others. Advertisers and sponsors are responsible for ensuring that material submitted for inclusion on the Website is accurate and complies with applicable laws. Pet-a-tete will not be responsible for the illegality of, or any error or inaccuracy in advertisers or sponsors materials.

Products, Services and Pricing Information

Pet-a-tete attempts to be as accurate as possible regarding the description and pricing of the Products on our Website. However, Pet-a-tete does not warrant that the product description, colour, information or other content available on the Website are completely accurate, complete, reliable, current or error-free. The Website may contain typographical errors or inaccuracies and may not be complete or current. The Product pictures are indicative and may not match the actual product.

Pet-a-tete has made every effort to display as accurately as possible the colours of our products that appear on the website, however we cannot guarantee that your computer monitor’s display of any colour will be accurate. Further, Pet-a-tete has ensured that the measurements, information and description for products furnished on the site are best calculated and stated to accuracy and true to its dimensions. However, due to the inherent characteristics of certain materials, actual measurements of individual items might vary slightly.

Pet-a-tete reserves the right to correct, change or update information, errors, inaccuracies or omissions at any time (including after an order has been submitted) without prior notice. Please note that such errors, inaccuracies or omissions may also relate to pricing and availability of the Product or Services.

Without limiting the conditions as specified in our Returns Policy, if a Product is listed at an incorrect price or with incorrect information due to any technical error, Pet-a-tete shall have the right, at its sole discretion, to refuse or cancel any orders placed for that Product, unless the Product has already been delivered. In the event that an item is wrongly priced, Pet-a-tete may, at its discretion, either contact you for instructions using the e-mail address provided by you during the time of registration or placing of order, or cancel your order and notify you of such cancellation. In the event that Pet-a-tete accepts your order the same shall be debited to your payment method as available on the Website on the day of the order and duly notified to you by email that the payment has been processed. The payment may be processed prior to Pet-a-tete’s dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed to you.

PRICES AND AVAILABILITY OF THE PRODUCTS AND SERVICES PROVIDED OR OFFERED ON THE WEBSITE ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE AND AT THE SOLE DISCRETION OF PET-A-TETE.

Pet-a-tete may revise and cease to make available any Product anytime. Pet-a-tete reserves the right, but is not obligated to limit the sales of our Products or Services to any person, geographic region or jurisdiction. Pet-a-tete may exercise this right on a case-by-case basis. Pet-a-tete reserves the right to limit the quantities of any Products or services that are offered on the Website.

Cancellations

a) By Pet-a-tete

Pet-a-tete has the right to cancel or refuse the order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your payment has been received, the said amount will be reversed back within 15-20 working days.

In the event we are unable to deliver the Product to you on time or at all, you will be notified by an e-mail and your order will be automatically cancelled due to unavailability of the Product or at your instructions due to failure to deliver the Product on the expected time of delivery by our delivery partners. We shall not be liable to pay for any damages in such an event owing to cancellation of the order or delay in delivery.

b) By you

In case of requests for order cancellations, Pet-a-tete reserves the right to accept or reject requests for order cancellations for any reason. For you to cancel an order, there is a time period of 24 hours from the time you place the order. As part of usual business practice, if we receive a cancellation notice and the order has not been processed/approved by us, we shall cancel the order and refund the entire amount within 15-20 working days. We will not be able to cancel orders that have already been processed.

Pet-a-tete has the full right to decide whether an order has been processed or not. You agree not to dispute the decision made by Pet-a-tete and accept Pet-a-tete’s decision regarding the cancellation.

Disclaimer of Warranties and Liability

Pet-a-tete is constantly endeavouring to improve the quality of Services provided to you. Due to this, the form and nature of Services provided may change from time to time without any prior notice to you. Pet-a-tete reserves the right to introduce and initiate new features, functionalities, components to the Website and/or Services and/or change, alter, modify, suspend, discontinue or remove the existing ones without any prior notice to you. Further, Pet-a-tete is entitled to discontinue (either permanently or temporarily) one or more of the Services provided or terminate the Website without any prior notice to you. Pet-a-tete may also prescribe certain limits on the use of the Website and/or Services at its sole discretion without any prior notice to you while at all times complying with its Privacy Policy.

The Website, all the materials and Services, included on or otherwise made available to you through this Website is provided by Pet-a-tete “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, Pet-a-tete does not warrant that:

• This Website and/or Services will be constantly available, or available at all;
• The information on this Website or provided through the Services is complete, true, accurate or not misleading; or
• The quality of any Products, Services, information, or other material that you obtain through the Website or Services will meet your expectations.

Pet-a-tete, to the fullest extent permitted by law, disclaims all warranties, whether express or implied, including the warranty of merchantability, fitness for particular purpose and non-infringement. Pet-a-tete makes no warranties about the accuracy, reliability, completeness, or timeliness of the Website, Content, Contributed Content, Products, Services, software, text, graphics and links.

Pet-a-tete does not warrant that this Website; information, content, materials, or Services included on or otherwise made available to you through this Website; their servers; or electronic communication sent from by Pet-a-tete are free of viruses or other harmful components.

Nothing on this Website constitutes, or is meant to constitute, advice of any kind.

Accuracy of Information

The information presented on this Website has been compiled by Pet-a-tete from various sources including from external sources. No representation is made or warranty given as to the completeness or accuracy of such information. This Website may contain typographical errors, incomplete or out of date information. Pet-a-tete reserves the right to make changes to the Content, Contributed Content and information on this Website, or to the services described therein, or update such information at any time without notice, but Pet-a-tete makes no commitment to correct or update this information.

Indemnification

You hereby agree to indemnify, defend and hold harmless Pet-a-tete and all of Pet-a-tete’s officers, directors, owners, agents, customers/clients, information providers, affiliates, licensors and licensees (collectively, the “Indemnified Parties”) from and against any and all liability and costs, including, without limitation, reasonable advocate’s fees, incurred by the Indemnified Parties in connection with any claim arising out of any breach by you of these Terms or the foregoing representations, warranties and covenants. You shall cooperate as fully as reasonably required in the defence of any such claim. Pet-a-tete reserves the right, at its own expense, to assume the exclusive defence and control of any matter subject to indemnification by you.

Term and Termination

These Terms will remain in full force and effect while you continue the use of the Website and/or avail of the Services at any level. Pet-a-tete retains the right to deny access to the Website and/or the Services to anyone who it believes has violated any of these Terms or does not accept these Terms.

We may also suspend or terminate your access if we are prevented from providing Services to you by circumstances beyond our control. Pet-a-tete may, in exceptional circumstances, cease to publish the Website, the Website content or cease to provide Services.

Pet-a-tete’s Rights

We reserve the right, at our sole discretion, to change, modify, add or remove portions of these Terms, at any time without any prior written notice to you.

We may suspend or terminate your use of the Website if we believe, in our sole and absolute discretion that you have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms or any of the Policies, or in any way otherwise acted unethically. Notwithstanding anything in this clause, these Terms will survive indefinitely unless and until we choose to terminate them.

We reserve the right to force forfeiture of any username for any reason as we may deem fit to protect our interests or interests of other users.

Our failure to take an action on your breach of these Terms on any instance shall not preclude us from taking an action in respect of the same or other subsequent breach at any other point of time.

Pet-a-tete shall not be liable for any failure to comply with its obligations caused by weather conditions, fire, flood, strike, hurricane, industrial dispute, war, hostilities, political unrest, riots, civil commotion, inevitable accidents, Acts of God, epidemics, pandemics or any other circumstances amounting to Force Majeure (including the operation or disruption of the internet/ telephone systems). Pet-a-tete shall also not be responsible for any loss or damage if it has to discontinue the Website or any of its services in compliance with any law, ruling, order, regulation, requirement or instruction of any Central/State Government or for any other unavoidable reason beyond its control.

For any clarification on these Terms, please contact us at: hello@petatete.com. Pet-a-tete will not be responsible in case any misunderstanding or misconstruction of the Terms mentioned herein by you.

Applicable Law

This Website, including the Content and Contributed Content and information contained herein, and the provision of Services shall be governed by the laws of the Republic of India and the courts of Mumbai, India shall retain exclusive jurisdiction to entertain any proceedings in relation to any disputes arising out of the same. The laws of India shall govern any transaction completed using this Website.

Information Gathered and Tracked

Information submitted or collected on the Website or pursuant to the use of the Services is stored in a database. Specifically, we store the username, name, e-mail address, contact number, shipping address as submitted or collected on our Website or through the provision of the Services. We may use such information to send out occasional promotional materials, including alerts on new Products/Services available, or other promotional and marketing material relating to our clients and customers. You can find out more about how we use your information at [Our Privacy Policy] (“Privacy Policy”), which are included by reference in these Terms. The Privacy Policy shall be deemed and construed to be a part of these Terms, and any violation thereof by you shall constitute a breach of these Terms.

Cancellation & Refunds

This Policy was last modified on 2nd December 2024.

Returns will only be accepted for products that are physically damaged, have physical or manufacturing defects or if the incorrect product has been shipped. We request you to reach out to us via email on hello@petatete.com with a video and photos showing the damage, defect or incorrect/ missing product, within 7 (seven) days of receiving the order.

Please note that the damage/ defect needs to be evident in the photos for acceptance of your complaint. If you fail to share appropriate photos/videos within 7 (seven) days of receiving the order, unfortunately, we cannot entertain any such complaints thereafter. Any returns should be made in proper condition in the box that your order came in along with the safety packaging. If you do not return the product in proper packaging and condition, your return will be disqualified and we will ship the same package back to you.

On receipt of the returned product, Pet-a-tete will proceed to inspect the same and validate the claim. Once approved as an eligible return, a replacement will be issued to you. If the product is found to be ineligible for return, the product will be couriered back to you.

In the event the Product is not damaged and you wish to exchange the same for a genuine reason, please reach out to us at connect@petatete.com and we will make best efforts to work with you to find a solution. However, if the Product has been used by your pet, we will not be able to exchange the same for hygiene reasons.